Introduction
Welcome to Poolit.live! This Customer Policy outlines the expectations, responsibilities, and guidelines for customers (riders) using our carpooling platform. By using Poolit.live, you agree to comply with this policy to ensure a safe and pleasant experience for everyone.
Account Registration
To use Poolit.live as a customer, you must:
• Be at least 18 years old.
• Provide accurate and up-to-date personal information.
• Maintain a valid email address and phone number for communication.
Booking a Ride
When booking a ride, you agree to:
• Provide accurate pick-up and drop-off locations.
• Specify the number of passengers and any special requirements.
• Confirm ride details with the driver in advance.
• Be ready at the designated pick-up location on time.
Payment
• Ensure your payment information is accurate and up to date.
• Pay for rides through the Poolit.live platform to ensure transparency and security.
• Understand and accept the fare calculation and any applicable fees.
Conduct and Responsibilities
As a customer, you agree to:
• Treat drivers and other passengers with respect and courtesy.
• Refrain from any discriminatory behavior based on race, religion, nationality, gender, sexual orientation, disability, or any other characteristic.
• Respect the driver’s vehicle and property, keeping it clean and free from damage.
• Follow the driver’s reasonable instructions and local traffic laws.
Cancellations and Changes
• Notify the driver as soon as possible if you need to cancel or change a ride.
• Understand that frequent cancellations or no-shows may result in penalties or suspension of your account.
Safety and Emergencies
• Wear a seatbelt at all times while in the vehicle.
• Refrain from any behavior that could distract the driver or jeopardize safety.
• In case of an emergency, follow the driver’s instructions and contact Poolit.live support if necessary.
Feedback and Disputes
• Provide honest and constructive feedback about your ride experience.
• Address any complaints or disputes with the driver professionally and promptly.
• Contact Poolit.live support for assistance with unresolved issues.
Prohibited Activities
Customers are prohibited from:
• Using Poolit.live for illegal or unauthorized purposes.
• Harassing, threatening, or abusing drivers or other passengers.
• Damaging or vandalizing the driver’s vehicle.
• Engaging in any conduct that Poolit.live deems harmful to the community.
Compliance and Cooperation
• Comply with all Poolit.live policies, terms of service, and community guidelines.
• Cooperate with Poolit.live in any investigations or inquiries.
Termination
Poolit.live reserves the right to terminate or suspend your customer account if you violate this Customer Policy or engage in any conduct that we deem harmful to the Poolit.live community.
Updates to the Customer Policy
Poolit.live may update this Customer Policy from time to time. We will notify you of any changes by posting the new policy on our website and app. Your continued use of the Service after any changes indicates your acceptance of the new policy.
Contact Us
If you have any questions or concerns about this Customer Policy, please contact us at support@poolit.live.
Thank you for being a part of the Poolit.live community and helping us provide a safe and reliable carpooling service!