Introduction
Welcome to Poolit.live! These Terms and Conditions ("Terms") govern your use of our carpooling website and application ("Service"). By accessing or using Poolit.live, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our Service.
Eligibility
To use Poolit.live, you must:
• Be at least 18 years old.
• Have the legal capacity to enter into a binding contract.
• Provide accurate and complete information during registration.
Account Registration
• You must create an account to use certain features of the Service.
• You are responsible for maintaining the confidentiality of your account information and password.
• You agree to notify us immediately of any unauthorized use of your account.
Use of the Service
• You agree to use the Service only for lawful purposes.
• You agree not to engage in any behavior that is harmful, threatening, or abusive to other users.
• You agree not to use the Service to infringe upon the rights of others, including intellectual property rights.
User Conduct
We use the collected information for various purposes, including:
• To provide and maintain the Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service
• To provide customer support
• To gather analysis or valuable information to improve our Service
• To monitor the usage of our Service
• To detect, prevent, and address technical issues
• To process transactions and send related information
Sharing of Information
Users are expected to::
• Treat others with respect and courtesy.
• Provide accurate information when booking or offering rides.
• Communicate promptly with other users regarding ride details.
• Adhere to all applicable laws and regulations.
Driver Responsibilities
Drivers must:
• Hold a valid driver's license and insurance.
• Ensure their vehicle is safe, legal, and well-maintained.
• Drive safely and follow all traffic laws.
Customer Responsibilities
Customers must:
• Provide accurate pick-up and drop-off locations.
• Be punctual and ready for pick-up at the agreed time.
• Respect the driver’s vehicle and property.
Payments and Fees
• All payments for rides must be made through the Poolit.live platform.
• Poolit.live may charge a service fee for the use of the platform.
• You agree to the pricing, payment, and fee policies as provided on the platform.
Cancellations and Refunds
• Cancellation policies may vary and will be outlined at the time of booking.
• Refunds will be handled in accordance with our refund policy as provided on the platform.
Privacy
• Your use of the Service is also governed by our Privacy Policy, which can be found on our website.
• By using Poolit.live, you consent to the collection and use of your information as described in the Privacy Policy.
Limitation of Liability
• Poolit.live is not responsible for any damages or losses resulting from your use of the Service.
• We do not guarantee the accuracy, reliability, or safety of the rides provided by users.
• Our liability is limited to the maximum extent permitted by law.
Indemnification
You agree to indemnify and hold harmless Poolit.live, its affiliates, and its respective officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising out of or in connection with your use of the Service.
Termination
• Poolit.live reserves the right to terminate or suspend your account at any time for any reason, including violation of these Terms.
• Upon termination, your right to use the Service will immediately cease.
Changes to the Terms
• Poolit.live may update these Terms from time to time. We will notify you of any changes by posting the new Terms on our website and app.
• Your continued use of the Service after any changes indicates your acceptance of the new Terms.
Governing Law
These Terms are governed by and construed in accordance with the laws of the jurisdiction in which Poolit.live operates, without regard to its conflict of law principles.
Dispute Resolution
• Any disputes arising out of or in connection with these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
• The arbitration will take place in the jurisdiction where Poolit.live is headquartered.
Contact Us
If you have any questions or concerns about these Terms, please contact us at support@poolit.live.
Thank you for using Poolit.live and helping us create a safe and reliable carpooling community!
Account Deletion
If a user wishes to delete their account, they can submit a request for account deletion through the app. Upon receiving the request, we will initiate the process of permanently deleting the user's data. Please note that the complete deletion of all associated data may take up to 90 working days. During this period, we may retain certain data as required by law, for compliance purposes, or for any other legitimate business needs.