Introduction
Welcome to Poolit.live! As a driver using our carpooling platform, you play a crucial role in ensuring a safe, reliable, and enjoyable experience for all users. This Driver Policy outlines the expectations, responsibilities, and guidelines for drivers who use Poolit.live to offer carpooling services.
Driver Eligibility
To become a driver on Poolit.live, you must:
• Be at least 21 years old.
• Hold a valid driver’s license.
• Have a clean driving record.
• Own or have access to a vehicle in good working condition.
• Maintain valid insurance that meets or exceeds the minimum legal requirements.
Vehicle Requirements
Your vehicle must:
• Be legally registered and comply with all local regulations.
• Be well-maintained and safe for passengers.
• Have functioning seat belts for all passengers.
• Be clean and presentable.
Conduct and Responsibilities
As a driver, you agree to:
• Drive safely and adhere to all traffic laws and regulations.
• Be punctual and reliable for all agreed-upon rides.
• Treat all passengers with respect and courtesy.
• Not discriminate against passengers based on race, religion, nationality, gender, sexual orientation, disability, or any other characteristic.
• Keep personal information and communication with passengers professional and relevant to the carpooling arrangement.
Booking and Cancellations
• Confirm ride details with passengers in advance, including pick-up and drop-off locations and times.
• Notify passengers as soon as possible if you need to cancel or reschedule a ride.
• Use the Poolit.live platform to manage bookings and communicate with passengers.
Payment and Fees
• Follow Poolit.live’s guidelines for fare calculation and payment collection.
• Ensure all transactions are completed through the Poolit.live platform to ensure transparency and security.
• Do not solicit or accept cash payments from passengers.
Safety and Emergencies
• Ensure your vehicle is equipped with basic safety and emergency supplies.
• In case of an accident or emergency, prioritize the safety of all passengers and follow legal requirements for reporting the incident.
• Report any safety concerns or incidents to Poolit.live support immediately.
Compliance and Cooperation
• Comply with all Poolit.live policies, terms of service, and community guidelines.
• Cooperate with Poolit.live in any investigations or inquiries.
• Allow Poolit.live to conduct background checks or vehicle inspections as necessary.
Termination
Poolit.live reserves the right to terminate or suspend your driver account if you violate this Driver Policy or engage in any conduct that we deem harmful to the Poolit.live community.
Feedback and Disputes
• Encourage passengers to provide feedback on their experience.
• Address any passenger complaints or disputes professionally and promptly.
• Contact Poolit.live support for assistance with unresolved issues.
Updates to the Driver Policy
Poolit.live may update this Driver Policy from time to time. We will notify you of any changes by posting the new policy on our website and app. Your continued use of the Service after any changes indicates your acceptance of the new policy.
Contact Us
If you have any questions or concerns about this Driver Policy, please contact us at support@poolit.live.
Thank you for being a part of the Poolit.live community and helping us provide a safe and reliable carpooling service!